Melanie is FANTASTIC!! I just moved to Houston in September and had a major trips planned in December. To this point, my cats have only lived in one home and only boarded, with the Vet . . . that they have known their entire lives. Needless to say, they are not particularly accustomed to change in their old age (one of them in particular). I was apprehensive of leaving my kids with a total stranger and giving someone access to my home, while I was out of the country for 2 weeks. She sent me pictures everyday and provided me with updates, she even mentioned their little habits . . . so I know that she bonded with them. What I loved most is that she ensured that my plane landed on time and that I made it back home as planned in time for their evening meal. My friends, on the trip with me, were envious. My cousin had a horrible experience with her pet sitter in Austin, who she’s known for a year. The sitter didn’t call or send any communication for 2 weeks. She didn’t know if she’d ever see her dog again. Melanie REALLY cares, you can tell this is more than a job for her . . . taking care of animals is her passion. I definitely plan to use her again.
It was wonderful!
It was WONDERFUL! Jules sent us text pictures of the animals twice a day in the beginning and then once a day after several days. We were gone for eight days. When we got home all three of them were happy, well fed, and the house was just as we left it. The service is wonderful and we will be using them in the future. No more boarding at the vet’s if we can avoid it. Houston’s Pet Sitters are great and we will be recommending them to all of our friends and neighbors.
I use them all the time. The cost varies on how many visits I had them to come in to take care of our pets. Their price is very fair. They are on time and they are very professional. They do everything that they are supposed to do.
All the details
All the details….my two dogs love Melanie and Bobbie…they have been available each time we have asked and always dependable, prompt, and professional. They not only have a well run business, they enjoy it. I am sure they treat my dogs as they treat their own. They always send me a picture of the time they spend with my dogs. Melanie and Bobbie are a blessing!!!
Spoiled as my cats
I can’t even begin to thank Melanie for her help this year. My pets are my family, and just having a sense that I had someone, in-town, that could help me care for them . . . seemed to help everything else fall in place. I arrived in September and was travelling by December. Melanie sat for me about once a month and I never had to worry about what was going on at home, while I was away. As duty calls, I will be moving to DC next week. My adjustment to Houston was “so-so” . . . but my experience with Melanie was priceless. Now, I am just as spoiled as my cats, and I hope to find someone even half as special as Melanie to look after us in the DMV area.
We always choose the “Extended Visit” which implies that the pet sitter visits and plays with the cats. We give a sheet with instructions about the feeding ( quantity and type), a description of the character of our little fur balls, and their current preferred toy. There is a “pre-visit” prior to each service during which you have the opportunity to present the pets, and show their home (location of toys, litterbox, food). We have been serviced by the same young man, Jake, and we have been extremely satisfied with him. Our little ones look very happy and relax when we come back home. It is funny to see how excited the cats are when Jake comes by for the pre-visit.
I cannot adequately express what good hands your pets are in with everyone here. Melanie is the consummate professional on all fronts from scheduling, to billing, to dealing with an ever changing array of needs and concerns of mine. I always seem to have some sort of special needs pet and she works tirelessly to make sure my guys get what they need, from the sitter best suited to provide it. I’ve had many pet sitters over the years and HBPS is by far the best. Thank you HBPS for all you do!!!
Good price and reliable service
Everything went as scheduled, my animals were fine when we returned home. The sitter contacted us once with a question, I would not have minded if she had checked in more to let us know they were alright. But good price and reliable service!
2 older dogs who require medication
I have used this service several times in the past few months, always with good results. I have 2 older dogs who require medication twice a day. Kennels have become too stressful for them, and they always came home with problems. This service has been great for them. I get text messages regularly from the sitter, my dogs love them, and I can be away from home with peace of mind!
We could not be happier with Houston’s Best Sitters! Melanie met and exceeded our
expectations with the level of professional and courteous service provided. This was the
first time using and will definitely use again in the future.
Above and Beyond
It went AWESOME! Usually, when I plan to have the pet sitters come, I leave all the supplies out on the counter. Under the circumstances, only the dry food was on the counter. The wet food was “hidden” away in my cupboard. Alice took the initiative to search out the wet cat food so that my babies could stay on their regular feeding schedule & not have to miss out on their “treat” of wet food. Alice was truly a Godsend as I was in the ER & hospital from 10pm Wednesday night until 4pm Thursday. The kitties would have been ok, but at the time, the prognosis was a much longer hospital. As such, the relief went a long way in allowing me to focus on the matters at hand. Melanie staffs her business with knowledgeable people & the demonstration of initiative proved the “Above & Beyond” service level of this business, & Alice in particular. Thanks again! I LOVE being able to rest peacefully knowing my babies will be well taken care of.
Meet and greet
When I first used their service, Melanie sent the pet sitter over to my apartment for a “meet and greet,” so I knew exactly who was coming into my home and how they would interact with my cats. The pet sitter is always the same person, which allows you to get to know them specifically. When my pet sitter comes to feed my cats, he sends a text message when he’s finished to give me an update…twice a day! This has really helped to calm any fears I had while away. And best of all, my cats love him :). I can’t say enough good things about Houston’s Best, and I highly recommend them. They really do go the extra mile for their customers, both pets and humans.
Organized and great care
Houston Best pet sitter organized to send the pet sitter, Dorota, to our house for the pre-visit to meet the cats and see where the food, box, etc. were. During the time of pet sitting, we received an email with pictures after each visit (every second day) and the sitter took great care of our cats and even put our mail in while we were away.
I was a little nervous having Pippen walked everyday by someone he did not know well. All I can say is I can’t wait for Donna to come back. She left detailed notes of her time and how he did and even emailed me with updates. I will definitely use Houston Pet Setters again and likely the overnight service as well. Thanks Donna!
We have been using Houston’s Best Pet Sitters for about three years and have always gotten outstanding service. The owner is friendly, responsive, thoughtful, and runs a great business. We have had three different sitters, and all have been excellent – warm, responsible, and helpful. She been particularly great about getting coverage on short notice. My wife and I often have to travel without advance warning, and she has always been able to get us the service we need, even at the last minute. Bottom line – if you want to be sure that your pets are in great hands, call Houston’s Best Pet Sitters.
Easier to travel knowing he is safe and happy
We have used Houston’s Best Pet Sitters for pet sitting and dog walking services for our dog for the last four years. We have always been very satisfied with our service. The owner Melanie is wonderful and is very responsive to inquires and requests for service. Our walkers and sitters are always very personable and professional and are great with our dog. We are pretty obsessive, but they always follow any instructions we leave with regard to care and they provide lots of pup-dates though either photos or text so that we can keep track of how things are going. It makes it easier for us to travel knowing that he is safe and happy at home.
Personable and Professional
We have used Houston’s Best Pet Sitters for pet sitting and dog walking services for our dog for the last four years. We have always been very satisfied with our service. The owner Melanie is wonderful and is very responsive to inquires and requests for service. Our walkers and sitters are always very personable and professional and are great with our dog.