FAQ’s
Yes. Every pet sitter has been professionally background checked. It’s just one step in our careful selection process to find the best—and most loving—pet caregivers.
Yes. Our pet sitters are insured and bonded for your protection, and for the protection of your home and pets.
Your friendly neighborhood pet sitter will come to your home to meet you and your pets. They will answer your questions and gather information about your pets and home. We’ll spend time letting your pets get to know us. Then, when we return for pet sitting visits, your pet sitter will already be a friend.
Yes. The pet sitter who will be caring for your pets is the one who will come to the meet and greet. Every time you book a service, we’ll assign it to that sitter, if available. If your primary sitter is unavailable, we’ll offer you the opportunity of meeting a backup pet sitter.
Yes. This is where we shine! We are here for you and your pets. We’ll make sure every pet is taken care of and every pet parent is well-informed.
Yes. Your pet sitter will send pictures and updates each day, or as you request. Nothing like a cute picture of your pets to make your day when you’re away from home!
Because our pet sitters carefully schedule their time to accommodate the pets in their care, and because their schedules are sometimes completely full, we require 24 hours notice for (non-holiday) cancellations. Our overnight service cancellation policy is the same as holiday cancellations. Holiday week cancellations: full refund if cancelled 30 days in advance. No refund or credit if cancelled less than thirty days before the beginning of service. Please remember that we are sometimes booked months in advance for holiday and overnight services. We sometimes have to turn down other pet parents, and sitters often give up plans with friends and family to care for your pets.
No. Your initial meet and greet is free and without obligation.
The Houston metro area we currently serve includes Afton Oaks, Bellaire, Downtown, Energy Corridor, the Galleria, Garden Oaks, Greenway, Highland Village, Houston Heights, Inner Loop, Lazybrook/Timbergrove, Midtown, Montrose (Neartown), Museum District, Oak Forest, Rice University, Rice Military, River Oaks, Spring Branch, Upper Kirby, Uptown, West Houston, West University, and Westchase.
New: We have recently expanded our service area to include Katy, Cypress, Jersey Village, Tomball, Klein, Spring, The Woodlands, Egypt and Magnolia. These areas include Champion Forest, Willowbrook, Lakewood Forest, Gleannloch Farms, Amira and many surrounding areas.
Our service area changes from time to time. If you don’t see your area listed, please feel free to ask!
Yes. We do adminster medications. Since every pet and every situation is different, we take these on a case-by-case basis. Please call us to discuss your pet’s individual needs.
It’s extremely important that we have any and all information about this issue. If your pet has any history of aggression, or if you have any reason to believe that your pet may bite, snap, or show other signs of aggression, we are unable to care for that pet. While we are experienced with all kinds of pet care, we aren’t behaviorists. If a sitter cannot safely enter your home and provide routine care, you should make other arrangements. We’re very sympathetic to your situation, but can’t jeopardize the safety of the sitter or your pet.
We request two copies of your house keys. One is for the sitter, the other is for the office to use in case of emergency. You will need to give the keys to your sitter at the meet and greet. If keys aren’t provided at the meet and greet, there is a fee for a key pickup visit at a later time. Most of our clients request that we keep their keys for future visits. If not, there is a trip charge for each key pickup and for each return. Please do not ask your sitter to meet you for a key exchange. For security, keys are tagged using a coded combination of letters and numbers, and we do not put your name, address, or other easily identifiable information on your keys.
You will need to provide the sitter access to your apartment community, as well as your building and apartment. Most clients opt to give the sitter a fob or gate card to keep. Otherwise, you will need to schedule a pickup for those items before each service starts, and the sitter will be happy to leave them in your apartment at the last visit. A call box is not a good option, and waiting time can result in additional charges. If a client requests that we pick up and leave keys, fobs, etc. at a 24-hour concierge desk, the visit will begin at the time the sitter arrives at the desk.
Yes. Holiday surcharges are paid 100% to your sitter, as a thank you for being on the job while most people are enjoying a holiday at home with family and friends.
No. We are a local, family-owned and operated business. This means there is a real person for you to talk to, someone who will make sure visits are completed, answer questions, address your concerns, and be a part of your pets’ “family.”
Yes. We do not store your information—either personal or credit card—on our computers. Once entered, no one—neither managers nor sitters—can see full credit card numbers or card security codes. We are an American Express Card Member Favorite.
Your pets are happy at home. They are less stressed in their familiar surroundings and comforted sleeping in their own beds. Play and walks are tailored to your pet. There’s no travel trauma, and less exposure to illness, parasites, and the constant barking of strange animals. No strange cages or kennels, just the soothing smells, sounds, and sights of home. You won’t have the hassle of getting pets in the car and dropping them off. No worries about getting there before the kennel closes or having to pay for an extra day. And what could be better than being greeted at the door by your best friend when you get home?
No, all our visits are done in the pet’s home. Pets are happiest at home and, because our sitters take care of many pets, they are away from home for hours at a time.
Quick and easy! Just click here and fill out the brief form. That’s it! We’ll get an email letting us know you’ve registered, then we’ll get in touch with you to answer any questions and get your free meet and greet scheduled.